Since we launched in 2010 we’ve offered free UK delivery on all our items. For two reasons we regret that we are now no longer able to continue to do so. Nevertheless, unlike some websites, our new shipping charges are still clear, simple and, we think, affordable.
Free UK delivery will still apply to orders over £35.00 but we will now be charging a minimal, flat £2.00 shipping charge on orders under £35.00.
The reasons for introducing the £2.00 charge on smaller orders are two-fold. Firstly, as we’re sure you’re aware, Royal Mail has recently chosen to hugely inflate the cost of postage. Because we keep our prices as low as possible and try to send out orders by First Class whenever we can, the new postage prices have made it uneconomical for us to offer free delivery on smaller orders.
Secondly, we have decided to stock some lower cost items that we really love. We think you’ll get a kick out of some of the new products we’ll soon be adding to the website. However, for many of these items, if we didn’t charge a small amount for postage we would actually be losing money on each order.
It is with great regret that we are ending our offer of free delivery on orders less than £35.00 and we didn’t come to this decision easily. We hope you’ll understand why we now have to charge a very small amount for postage on smaller orders. In all other respects we will continue to strive to offer you the best customer service and the best quality products.